If you don't have access to your recovery codes there is a possibility to have the 2-factor authentication reset by our support team.

To confirm your identity, please follow these steps:

  1. Take a sheet of paper and write "Swat.io 2FA Reset" on it.

  2. Add the current date.

  3. Put your ID on the sheet of paper.

  4. Take a photo of this sheet and make sure all the information is clearly visible and legible.

  5. Send us the photo to support@swat.io with the subject "Swat.io 2FA Reset".

Please make sure to send the request from the email account that is also your username on Swat.io. Only then we can assign your request to your account.

If you have any further questions, don't hesitate to contact our support team either via chat or via support@swat.io!

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