First, please check if the time set on your smartphone matches the radio time. This is important because the one-time passwords are time-dependent codes. If in doubt, activate the automatic clock synchronization in the settings menu of your smartphone and wait a few minutes until the clock has synchronized with the radio time.
If logging in using the one-time password doesn't work despite the correct time setting on your smartphone, use one of your recovery codes.
If you have not saved your recovery codes, contact our support team and follow these instructions to reset 2-factor authentication.
If you have any further questions, don't hesitate to contact our support team either via chat or via email@example.com!