To add your Facebook page to, the following requirements must be met:

  • The page must be public. If you do not want to make your page public yet, it is sufficient to do this for the moment of adding, the channel will then remain in and you can hide/make the page invisible again.

  • The account, with which you are logged in on at the same time, needs administrator rights for this page. To prevent the access token from becoming invalid, this account must remain administrator of the page, it is not sufficient to give the administrator rights only briefly.

  • Make sure that all cookies are accepted by Facebook:

    If you click on "accept essential cookies only", all Facebook and Instagram Access Tokens that you have assigned with your account will be invalidated immediately without further prompting. This affects not only but any token-based integration you have shared with your Facebook account. The access tokens can be reset if the cookies have been rejected unintentionally, but Facebook will ask you to agree to non-essential cookies again.

  • A Facebook Page can be added in the general workspace settings under "Channels":

Afterwards you need to click on the Facebook icon to add the desired Facebook Page:

You will then be presented with a Facebook permissions dialog which you must confirm. Please make sure that you are logged in to Facebook with an account that has administrator rights for the Facebook page in question.

After that you will see a list of Facebook pages on which you can add. Select the desired page and click on "Add channel".

If you have any further questions, don't hesitate to contact our support team either via chat or via!

Did this answer your question?