Channel-specific settings can be made for each channel, these can be found in the settings in the Workspace > Inbox area in the Channels tab:

There you can make the following settings for each channel, although not all of the following settings are always available here, depending on the platform:

  • Generate tickets

  • Generate tickets of posts where the page only got mentioned

  • Make re-opened tickets stick to the last user assigned

  • Mark comments with only mentions and/or emojis as seen

  • In which cases tickets with private messages should be reopened:

    • Only new fan messages (re-)open tickets

    • All messages in a conversation (re-)open tickets

    • Only page messages with the following words/phrases (re-)open tickets:

  • Default Reply (see article Default replies)

  • Automations (see article Automations)

If you have any further questions, don't hesitate to contact our support team either via chat or via support@swat.io!

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