You can switch to the advanced mode in the settings of the monitoring channel. By entering the keywords and selecting the language you can define the details for each query. A complete documentation of the query language can be can be found here.
In advanced mode you can cover a wider combination of terms than available in "beginner mode". For example the combination of certain terms with the logical operators AND and OR or the NEAR operator. With this operator you can limit how many other words are allowed to stand between single terms:
Examples for queries in advanced mode:
"Restaurant" AND "Zurich"
returns all results in which these two words occur.
"Restaurant" OR "Zurich"
returns all results that contain one of these two words, including results for all other restaurants.
This can be extended by using brackets:
("Restaurant" OR "Bar") AND "Zurich"
returns all results for Bar or Restaurant that contain the word Zurich. You can insert any number of of nested bracket levels and thus have the greatest possible flexibility when designing your query.
By using the NOT-operator you can exclude certain words:
("Restaurant" AND "Zurich") AND NOT "Pizza"
returns only results containing the words Restaurant and Zurich, but not the word Pizza.
Very useful is also the NEAR-operator, with which you can define how many other words are allowed between two terms:
"Restaurant" NEAR/5 "Zurich"
This will return only results in which these two words occur - with a maximum distance of 5 other words in between.
Possible use of advanced mode
The advanced mode is especially useful when you are searching for words or abbreviations that may have other meanings. It will help to narrow down the results, so that only relevant content will be displayed.
In case you want to monitor the content related to Swat, "swat" may have other meanings as well. To ensure to only receive relevant results, the brand name can be combined with other relevant terms using the AND operator and non-relevant terms can be excluded using the AND NOT operator.
Within these groups, several terms can be quoted using the OR operator.
A possible monitoring query would then look like this:
("swat.io" OR "#swat.io" OR "swat" OR "#swat")
("social media" OR "social media management" OR "social media tool") AND NOT
("swat teams" OR "special weapons and tactics" OR "law enforcement unit")
In that specific use case only content containing a term from the first and the second group, but not from the third group will be displayed in the results.
If you have any further questions, don't hesitate to contact our support team either via chat or via email@example.com!