General

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15 articles in this collection
Written by Patrick Zesar, Marijana Kostandinovic, Patrick Diem and 1 other

Introduction to the dashboard overview

How is the dashboard structured? Where can I find which function?

Written by Patrick Diem
Updated over a week ago

Difference between Inbox and Publisher

What features do the two products offer and how do they differ?

Written by Marijana Kostandinovic
Updated over a week ago

Browser Support

Which browsers does Swat.io support?

Written by Patrick Zesar
Updated over a week ago

Tagging of posts, tickets and users

In order to look up specific posts, tickets and users, tags can simplify your work-flow a lot.

Written by Florian Triller-Windisch
Updated over a week ago

GIF Support in Swat.io

Can I reply to a comment with a GIF? How do I schedule a GIF to be published correctly?

Written by Patrick Diem
Updated over a week ago

Keyboard shortcuts

Which keyboard shortcuts can be executed in Swat.io?

Written by Patrick Diem
Updated over a week ago

User Settings

Changing your password on Swat.io

How to set up a new password?

Written by Florian Triller-Windisch
Updated over a week ago

Edit profile info

How do I change the name, password, email and profile picture for my account?

Written by Patrick Diem
Updated over a week ago

Available User Preferences

Where can I find my preferences? What settings can be made here?

Written by Patrick Diem
Updated over a week ago

Notification Settings

Where can I find the notifications? Can they be activated and deactivated individually?

Written by Marijana Kostandinovic
Updated over a week ago

Two Factor Authentication (2FA)

Introduction to 2-factor authentication

What is 2-factor authentication for and why is it relevant to the security of my account?

Written by Marijana Kostandinovic
Updated over a week ago

Activation of 2-Factor-Authentification

How do I enable the 2-factor-authentication and which role does the Authenticator app have?

Written by Florian Triller-Windisch
Updated over a week ago

Enable 2-Factor-Authentication for the entire Organization

How do I enable 2FA for the entire organization?

Written by Marijana Kostandinovic
Updated over a week ago

The one-time password does not work

How can I log in if my one-time password does not work?

Written by Patrick Diem
Updated over a week ago

Reset 2-factor authentication

How does the reset work? What happens if I lose my smartphone and have no recovery codes?

Written by Marijana Kostandinovic
Updated over a week ago