This overview provides information about the various features Swat.io provides via the WhatsApp interface, specifically the Unified Messaging API from our partner MessengerPeople by Sinch, which enables the connection to Swat.io.
For general information on that, please visit: www.messengerpeople.dev.
Important: WhatsApp is only available in connection with the Swat.io Inbox, as the API only allows responding to incoming messages.
The available features may vary depending on the platform and channel. They are always subject to the technical limitations and capabilities of the respective API. The following table helps you to better understand the available features for WhatsApp:
Inbox
Fetch attachments like audio, pictures, videos and links | ✅ |
Answer incoming messages | ✅ |
Answer with audio recording | ✅ |
Liken / unlike messages | ❌ |
Hide / unhide messages | ❌ |
Delete messages | ❌ |
Anonymize incoming messages * | ✅ |
Fetch messages from groups | ❌ |
* This setting can be activated in the channel settings by a workspace manager.