With flexible user permissions, you control who handles which tasks in Swat.io’s Inbox. Permissions can be granted at both the workspace and channel level.
Info: This feature is included in our Medium-, Large- and Custom-packages. You can find more details on the packages and the included features here.
Role Overview
Full Access (Core Team): Access to all features without restriction.
Assigned Full (e.g., Interns): Access to all features only for tickets explicitly assigned to them.
Assigned Feedback (e.g., Legal Department): Read-only access to assigned tickets plus the ability to leave feedback in the activity log.
Read Only: Read-only access to all tickets, without any create, edit, or delete rights.
Actions and Notifications
The tables below list all possible actions and notifications for each permission type.
The symbols indicate whether an action is allowed on all tickets, only on assigned tickets, or not at all.
 | Action allowed on all tickets |
 | Action allowed only on assigned tickets |
 | Action not allowed for this role |
Actions by Role
| Full | Assigned Full | Assigned Feedback | Read Only |
View/Search |  |  |  |  |
Export |  |  |  |  |
Get assignments |  |  |  |  |
View activity log |  |  |  |  |
Use activity log |  |  |  |  |
Assign |  |  |  |  |
Tag / Mood / Star |  |  |  |  |
Publish comments / replies / retweets |
|
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Like / Block / Forward |
 |
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 |
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Archive / Reopen / Mute |
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Manage / Export ticket templates |
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Delete / Hide posts / comments |
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Disable comments |  |  |  |  |
Notifications by Role
|
| Assigned Full | Assigned Feedback | Read Only |
New ticket |  |  |  |  |
Reopened ticket |  |  |  |  |
Filtered items |  |  |  |  |
Comments / @mentions in activity log |
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Tickets assigned to me |  |  |  |  |