In this article, you will find explanations of the most important terms in Swat.io – from roles and functions to tickets and publisher features.
General
Term | Explanation |
Admin | Admins can manage users and channels and access billing information. |
Internal Name | Changes only the name of the channel within Swat.io. |
Channels | Social networks that can be added as channels in the settings. |
Enables searching social media platforms and the web in general for specific keywords. Swat.io creates tickets for the content found. | |
A group of members who share the same permissions for a selection of channels. | |
The access token is the “key” Swat.io needs to interact with a social media channel. | |
Organization | An organization is a company account where users can work in multiple workspaces. |
Workspace | A virtual workspace for users who collaborate on the same channels. |
Workspace Manager | Users with permissions for workspace settings. However, they do not have access to settings at the organization level. |
Protects accounts by requiring an additional time-based code generated in an authenticator app. |
Publisher
Begriff | Erklärung |
Autopublish | Posts are automatically published at the chosen time when the status "Approved" is activated. |
Ready | The post is approved and will be published automatically. |
Enables planning and organizing posts in connection with campaigns. | |
Copies already created posts to other channels. | |
Reminder | 10 minutes before the scheduled publishing time, the assigned user receives a reminder email. |
Approved | Publishing approval – the post will be published automatically if the status "Approved" is activated. |
Tags can be used to categorize and filter posts. | |
Saved hashtag groups or captions that can be reused. | |
Suggested | The post will not be published even if the scheduled publishing time is reached. |
Assig | Posts can be assigned to a team member for further editing. |
Inbox
Begriff | Erklärung |
Logs all activities of a ticket in the right sidebar. | |
Archive | The ticket is moved to the archive and will only reopen when new comments are added. |
Automated workflows that can be created with keywords in the inbox settings. | |
Pinned comment | Highlighted comments that are marked in the activity log or in the ticket details. |
Ignore | The ticket remains in the archive and will not reopen for new comments, nor will notifications for new comments be sent. |
Public ticket | Ticket with public comments on the social media channel. |
Private ticket | Ticket with private messages. |
Emojis for rating comments (positive, neutral, negative). | |
Tags can be used to categorize and filter tickets. | |
Collection of public comments, @-mentions, or private messages (DMs). | |
Ticket-ID | Unique identifier of a ticket. |
Forward | Tickets or comments can be forwarded to other people via email. |
Assign | Tickets can be assigned to a specific team member for further editing. |