Info: This feature is included in our Large- and Custom-packages. You can find more details on our packages the included features here.
The User Profile aggregates all activities for individual social‑media users. Here, you get at-a-glance profile details, all relevant tickets, and ticket actions or internal notes.
How to Open a User Profile
In the Ticket Inbox, click on a user’s name or the User Profile button to open their User Profile. Swat.io will then display all interactions for that user in a dedicated overview.
User Profile Layout
Header
User’s profile picture and name
Location (if available)
Details Sidebar
Linked social‑media profiles (e.g., Facebook, Instagram, LinkedIn)
Assigned tags
Activity log: internal notes & @‑mentions
Ticket Overview
List of all tickets the user has interacted with
Filter: Public vs. Private
Sort by newest or oldest tickets
Ticket Overview
In the Ticket Overview, you can select one or all tickets to perform the following actions:
Assign to a specific person
Add tags
Mark selected tickets
Ignore tickets
Archive tickets
