Info: For any action that generates a ticket in the Inbox, Swat.io relies on the respective social network to support this functionality via its API. As a result, there may be network-specific differences in which action actually triggers a ticket in your Swat.io Inbox.
✅ The following actions generate a ticket:
A new review on your company’s Google Business listing.
An updated rating, in case a user changes a rating, the corresponding ticket will also be updated accordingly.
💡 Additional information and limitations
Only one comment or reply per user-rating can be posted via Swat.io.
Replies to reviews which are posted via Swat.io can later be edited directly on Google Business by the owner.
You can delete your reply sent via Swat.io, but it is not possible to send a new answer to the same review.- If you attempt to send a second reply to the same review through Swat.io, the platform will prevent this action due to Google’s API restrictions.- Google’s API enforces a strict one-reply rule for third-party tools like Swat.io, even if the original reply is deleted.- If you need to send an additional reply, you can do so directly via the Google Business Profile interface by logging in, navigating to the review, and posting your reply.
We aim to implement features in Swat.io in a timely manner. However, this is subject to the limitations of the social media's APIs, which may restrict certain functionalities.