Info: For any action that generates a ticket in the Inbox, Swat.io relies on the respective social network to support this functionality via its API. As a result, there may be network-specific differences in which action actually triggers a ticket in your Swat.io Inbox.
✅ The following actions generate a ticket:
A new review on your company’s Google Business listing.
An updated rating, in case a user changes a rating, the corresponding ticket will also be updated accordingly.
💡 Additional information and limitations
Only one comment or reply per user-rating can be posted via Swat.io.
Replies to reviews which are posted via Swat.io can later be edited directly on Google Business by the owner.
You can delete your reply sent via Swat.io, but it is not possible to send a new answer to the same review.
We aim to implement features in Swat.io in a timely manner. However, this is subject to the limitations of the social media's APIs, which may restrict certain functionalities.