Skip to main content

Community: Comments

Florian Triller-Windisch avatar
Written by Florian Triller-Windisch
Updated over 2 months ago

Explanation

This statistic displays the number of incoming comments and which actions (e.g. replied, hidden, deleted) you performed during a specific, selected period. The chart visualizes the daily values, while the table displays totals, averages and all key metrics.

Visualisation

  • The chart displays the number of incoming comments as well as all actions taken (e.g. hidden, deleted, replied) for each day within the time range you selected. This graph is also available for blocked users.

  • On the lower part in the table, you will find the total numbers and the average of all comment-related actions within the same selected time period for the selected channels.

Screenshot showing the graph and the table of the key metrics for incoming user.comments

Possible ways to filter the table

You can sort the table by various key metrics. All numbers reflect the selected time period on the top:

Comments: Total number of comments received

Average Comments: Average number of comments per day within the selected time range

Replied: Comments (either public or private ones), that were answered either via Swat.io or directly on the platform

Reply Rate: Percentage of comments that received a reply

Hidden: Number of comments hidden via Swat.io

Deleted: Number of comments deleted via Swat.io

Blocked Users: Number of users blocked via Swat.io

Message Length: Average length of all replies

Did this answer your question?