Here, you will find options to define the retention period for tickets in the inbox as per the GDPR
Info: In order to access the workspace settings or to add a new channel in Swat.io, you need permissions as "workspace manager". In case you don't have this permission, please reach out to a workspace manager or Swat.io Admin in your organization.
Where to find this option
Open the general "Workspace Settings" by clicking on your account name in the bottom-left corner;
If you have the required permissions in Swat.io, you will see the "Delete tickets" section within the "workspace settings" of the left menu.
Automate ticket deletion
With that option you can define after which period tickets should get deleted automatically - for example, for data protection reasons. Please note that the maximum retention period depends on your current Swat.io plan:
Small: Up to 1 year of data storage
Medium: Maximum of 2 years data storage
Large and Custom plans: Unlimited data storage
Options for restricting these periods:
None: Tickets are not automatically deleted (see maximum retention period).
Based on last interaction: Swat.io automatically deletes tickets, if the last activity (incoming message or user action) exceeds a defined timeframe.
Based on creation date: Automatically deletes tickets once a certain timeframe since the initial ticket creation date is reached.
Important: Deleted tickets cannot be restored. This also includes all associated statistics (e.g. interactions, community metrics, ...).
