Default replies are pre-written response templates that can be displayed in the text field for each comment reply and sent automatically. You can configure these individually for each channel.
How do you add a default reply?
Navigate to Settings → Workspace → Inbox in the left menu bar.
Select the channel for which you want to create the default reply.
Click Edit next to the Default Reply field.
Enter your desired text and optionally add placeholders.
Save the template, it will now be automatically inserted into the reply text field.
How does it work when replying?
When replying to a comment, the saved default reply is automatically inserted into the text field. There you can edit it, add to it, or send it directly.
Quick tip: Use placeholders such as {{user_first_name}} and {{user_last_name}} to automatically personalize your responses and make them more efficient.