The “Billing and License” section serves as the central hub for our self-service customers to manage all settings and billing-related information.
After successfully creating an account in Swat.io or starting a free trial, this section is automatically available to all administrators.
Info: To access the administration settings, you need to be equipped with the required permissions. If you cannot see these settings in your Swat.io settings, please contact a Swat.io administrator.
How to open the admin-settings
Open the Settings in Swat.io by clicking on your account name on the bottom left.
Scroll down and navigate to "Administration" and then click on "Billing":
You can view and adjust the following settings:
License Management: Use the “Change License” button to upgrade or downgrade your subscription.
Channel, user and workspace management: As of the Large-package, you can add or remove channels, users and workspaces via the “Manage” button in the "Usage overview".
Payment Overview: At the bottom of the page, you can see the payment history including all past transactions, their status and the respective invoices are available for download.
Note: During the trial period you can switch between all packages for free. Additional channels, users and workspaces can be added as of the Large-package. All changes will only effect a possible payment after the trial period is ended and any billing information was entered.
Managing and adding payment information
On the right side of the billing page you will find all payment details:
Important: After setting up your payment information - whether switching from a free trial to a paid plan, or switching from an Enterprise or Custom plan to a self-service plan (Small, Medium, Large plans) - you need to actively confirm your license by clicking the "Confirm your license" button (see screenshot above).
This button is located on the right side of the billing overview, in the "Payment information" section, below "Payment method". Without confirming, your new license will not be activated.
The following options are available:
View and manage saved payment methods
Set payment methods: You can define a primary and secondary payment method, e.g. credit card as primary and PayPal as secondary. If there are issues with the primary method, the secondary method will be used automatically.
Supported payment methods and it's management:
Credit Card
PayPal
SEPA Direct Debit
Detailed information about the available payment options can be found here
Add or update your VAT ID
If your business operates within the EU, you can add your VAT ID (labeled "VAT reg. number" in the billing information) to your account. This is especially relevant for B2B customers, as it affects how VAT is applied to your invoice.
Click on Billing at the bottom of the left navigation, within the admin settings;
In the overview on the right, under "Billing information", click "edit";
Scroll down in the pop-up and select your country next to VAT reg. number. Then enter your number in the field.
Click Save to apply the change.
What does "reverse charge" mean for your invoice?
Swat.io is headquartered in Austria and charges 20% VAT on all invoices by default. If you have a valid VAT reg. number on file, you're recognized as eligible for input tax deduction, and your invoice is issued without VAT (net amount). This is based on the reverse charge mechanism under EU Directive 2006/112/EC, Art. 44 and Art. 196, for cross-border B2B services.
It's important that your VAT reg. number is entered before your next billing date. If you add it afterwards, the reverse charge mechanism will only apply from the following billing period onwards. Please note that invoices already issued are final. Unfortunately, a retroactive tax exemption or cancellation and reissue is not possible, regardless of when the VAT reg. number is added.
Adding New Payment Methods
Credit Card
PayPal
After clicking on PayPal, you will be transferred to PayPal itself to confirm the desired account for future payments and to add it to Swat.io.
SEPA Direct Debit
When selecting SEPA Direct Debit, you first need to enter your IBAN, name and optionally a company name. Confirm, that the information is correct by clicking “Save”. The payment method is now securely stored in our system.
After adding a SEPA mandate you will receive a confirmation email followed by a notification several days before the first withdrawal, to inform you about the upcoming payment.
Changing the billing cycle
You want to switch your billing cycle from monthly to yearly in order to benefit from our 10% discount for annual payments? You can perform these changes anytime directly in your administrational settings.
How it works:
Open the settings by clicking on your account name in the bottom left corner.
In the left-hand menu, scroll down to Administration and click on Billing:
Click "Upgrade" at the top center and in the following window, select the annual payment option with a 10% discount on the total price:
Confirm the changes in your account by clicking "Checkout".
Note: All changes performed in the billing-section will take effect at the next billing date.