If you no longer have access to your authenticator app, you have lost your Swat.io recovery codes or your 2-factor authentication (2FA) simply does not work anymore for any reason, you can request the reset of your 2FA from our support team. Please follow the steps below to quickly regain access to your account.
Reasons for a 2FA reset
You have a new smartphone.
Your recovery codes are no longer available or valid.
You are unable to log in using your authenticator app.
Quick tip: Store your recovery codes in a safe place (e.g. a password manager) to avoid future reset requests.
Schritte zum Zurücksetzen
1. Prepare paper & text
Take a sheet of paper and write "Swat.io 2FA Reset" on it.
Add the current date.
2. Position your government ID
Place a valid governmental issued photo-ID (identity card or passport) on the sheet of paper.
Make sure both the document and the text are clearly visible.
3. Take & send a photo to support
Take a photo of the sheet with your ID so that all details are fully visible.
Send the photo per email to support@swat.io with the subject line: "Swat.io 2FA Reset"
Important: Please send the request from the email address registered as your username of your Swat.io account. This allows us to quickly verify your identity and complete the process efficiently.