Skip to main content

Facebook ticket generation

Florian Triller-Windisch avatar
Written by Florian Triller-Windisch
Updated over 2 months ago

Info: For any action that generates a ticket in Inbox, Swat.io relies on the respective social network to support this functionality via its API. As a result, there may be network-specific differences in which action actually triggers a ticket in your Swat.io Inbox.

✅ The following actions generate a ticket in Swat.io Inbox

  • Comments to posts

  • Comments to photo albums

  • Comments to photos in albums

  • Private messages and replies to private messages

  • Comments on public user posts in which your account was mentioned via @mention

  • Comments on public page posts in which your account was mentioned via @mention

  • Comments on ads

  • Comments on dark ads

  • Page Conversations

⛔ No ticket is generated for

  • Comments on Public Events

  • Page Mentions in Event Descriptions

  • Page Mentions from public event users

  • Page Mentions from public event locations

  • Page Mentions from public event hosts

  • Page Mentions from public groups

  • Page Mentions in Notes

  • Tagged Posts

We aim to implement new features into Swat.io in a timely manner. However, this is subject to the limitations of the social networks’ APIs, which may restrict certain functionalities.

Did this answer your question?