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X ticket generation

Florian Triller-Windisch avatar
Written by Florian Triller-Windisch
Updated over 2 months ago

Info: For any action that generates a ticket in Inbox, Swat.io relies on the respective social network to support this functionality via its API. As a result, there may be network-specific differences in which action actually triggers a ticket in your Swat.io Inbox.

✅ The following actions generate a ticket in Swat.io Inbox

  • Comments to your posts

  • Private messages and replies to private messages

  • Comments on posts in which your account was mentioned via @mention

  • Text Tags

⛔ No ticket is generated for

  • Mentions on picture posts

Important: X now supports posts consisting of up to 4,000 characters for paying members. However, we still only receive up to 280 characters via the API. If the post contains more characters, these will be shortened with "..." at the end of the post.

We aim to implement new features into Swat.io in a timely manner. However, this is subject to the limitations of the social networks’ APIs, which may restrict certain functionalities.

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