The "Help me reply" feature allows you to compose an individual AI-generated response to incoming comments or messages directly in the Swat.io Inbox. For each message, you provide the AI with a specific instruction - for example, what format the reply should follow or what information it should include.
Unlike automatic AI Replies, responses in "Help me reply" are not generated automatically and displayed directly in the reply field. The feature always requires an active input from you and the generated replies also do not take previous conversations into account.
The AI's base knowledge is drawn from the information you have stored in the channel settings. You can find these within the workspace settings under "Channels" → Select channel → AI default settings. There you can store instructions per channel that apply to both "Help me reply" in the Inbox and "Create with AI" in the Publisher. You can also activate the use of emojis and hashtags in generated replies from the same location.
Info: “Help me reply” is available in our Enterprise packages as well as in Medium, Large and Custom packages if the AI Replies feature has been deactivated.
What is "Help me reply"?
"Help me reply" is a manual AI support feature in the Swat.io Inbox. You can give the AI an individual instruction – for example, the tone, the content or a specific piece of information and you will receive a tailored reply suggestion in return.
This feature is particularly useful for more complex inquiries that require a customised reply or for teams that need precise control over AI-generated content.
How to use "Help me reply"
Open a ticket in the Inbox.
Click "Reply" to open the reply field and select the "Help me reply" option.
Enter your instruction in the text field - describe what the reply should look like (e.g. tone, specific information, length, emojis, hashtags).
The AI will generate a suggestion that you can accept, adjust or discard.
Send the finished reply using the "Send" button.
Once you have accepted the suggestion from "help me reply" into the reply field, you can refine it further in the next step. Therefore use AI Enhance and fine-tune your text without having to re-write it manually.
Note: This feature is based on artificial intelligence. Results may occasionally be inaccurate or incomplete. Please review AI-generated content carefully before sending. The final responsibility for content and tone always lies with you.