If you want to switch to a smaller plan or remove additional channels, users, or workspaces from the "Large" package, you can do this in the organization settings under "Billing and License".
Downgrading the package size
Downgrading Package Size:
In the settings, go to "Billing and License". Click on the "Change License" button to adjust your current package.Feature Comparison:
A table featuring the included functions of each plan is available further down. If you're already using the Inbox add-on, it will automatically adapt to the new license. This includes new limits for channels, users, and workspaces as well as the price.
After selecting your future package, you'll be redirected to an overview where the downgrade, updated cost, and the date of the change are summarized. Confirm to finalize your changes.
Downgrading channels, users & workspaces
Removing Additional Bookings: The removal of channels, users, or workspaces in the "Large" package is also done under "billing" by clicking "Manage" in the usage overview.
Details About Removal: Use the "–" icon to remove individual items. The minimum amount defined in the "Large" package will always remain.
Confirming Price and Scope Changes: By clicking "Continue", you can review and confirm the price change and the newly defined scope of features.
Note: Active users cannot be reduced without first removing them from the organization.
Common Issues and Resolutions
Issue: Removing a user from a workspace does not free a license seat.
Resolution: Ensure the user is removed from the organization level to free the seat.
Issue: Difficulty locating the user removal option.
Resolution: Verify that you have admin permissions and navigate to the appropriate section in the Settings>Administration>Users. To free up a license seat, ensure the user is removed from the entire organization, not just individual workspaces. This distinction is crucial for effective license management.
Removing Inbox from your plan
Removing From Your Package:
The Inbox add-on can also be removed via the "Billing" section. Click "Cancel License / Add-ons".Confirming the Cancellation:
After selecting "Cancel Add-ons", a window will open allowing you to accept the price change.
Important: All changes take effect immediately, but reduced costs for downgrades will be reflected in your next invoice.