Info: This feature is included in our Custom-packages. You can find more details on the packages and the included features here.
With the Monitoring feature, you can track social media platforms and the broader web for defined search terms. In Swat.io Analytics, Monitoring data is displayed alongside your channel statistics - but not all standard Analytics metrics apply to Monitoring. This article explains which functions and data are available for Monitoring tickets.
Tip: To learn how to define search terms and set up Monitoring, refer to our “Beginner Mode” article and the “Advanced Mode” guide.
Community
Metric | Available |
Size |  |
Interaction |  |
Users |  |
Sentiments |  |
Reach |  |
Size is not available because the entire internet is being searched.
Interactions measure how often your search term appears in posts and comments.
Users shows the number of unique users who used your search term.
Sentiment captures the tone surrounding your keyword.
Reach cannot be calculated, as it’s not feasible to measure internet-wide reach for a search term.
Content & Tags
Metri | Available |
Posts |  |
Tags |  |
Posts aren’t available because Monitoring channels cannot create their own posts.
Tags are available because Monitoring tickets/posts containing your search term can be tagged and counted by tag.
Team
Metric | Available |
Tickets |  |
Posts |  |
Users |  |
Tickets displays the total number of Monitoring tickets containing your search term.
Posts aren’t available because Monitoring channels cannot publish posts.
Users indicates the number of team members who have processed Monitoring tickets that include your search term.