Explanation
AI Moderation is a feature in Swat.io that automatically analyzes, evaluates, and processes comments. It includes:
Automatic hiding of inappropriate comments
Automatic sentiment assignment (positive, neutral, negative)
Automatic marking as read
How to activate AI Moderation
You can enable AI Moderation in the Workspace Settings:
Workspaces → Inbox → Channels
Info: In order to access the workspace-settings or to add a new channel in Swat.io, you need permissions as “workspace manager”. In case you don’t have this permission, please contact your Swat.io administrator.
AI Sentiment Analysis
Positive: Friendly, supportive, or praising
Neutral: Factual, unclear, or neither positive nor negative
Negative: Critical, dismissive, or generally negative
If no clear sentiment can be assigned, none will be set.
AI to mark comments as “read”
The AI identifies comments that don’t require a reply and marks them as read.
Examples:
“Exactly what I was looking for😍!”
“Great post😁!”
“Thanks for the insights!”
Option: Can be applied during or outside business hours.
To apply → Edit → Save
AI to hide comments
The AI hides comments with inappropriate content, such as:
Generally offensive or disrespectful remarks
Use of swear words to intensify negativity
Hate speech or racist prejudice
Differing but factual opinions will not be hidden.
Examples of tolerated criticism:
“The statistics in this post seem incomplete …”
“The arguments in this article are not comprehensive enough …”
Option: Passive mode → AI only suggests hiding instead of acting automatically.
Timeframes can also be set (Edit → Save).
Important: This feature is based on artificial intelligence. Any AI may produce errors or inaccuracies and therefore we recommend to review it's results on a regular basis. Our team is continuously working to improve it's functionality and accuracy.