The connection of WhatsApp Business channels to Swat.io is facilitated through the product Unified Messaging API offered by our partner company MessengerPeople. All information about this product can be found at www.messengerpeople.dev
The following steps are required to connect a WhatsApp Business account to Swat.io:
Set up your WhatsApp Business Account and connect it to MessengerPeople's Unified Messaging API – you can find a detailed step by step guide on this process here.
If there are any questions during this setup process Messengerpeople's Support can help you out.
If all the above steps have been completed, you are ready to add the WhatsApp Business Account to Swat.io: click on you User Icon -> Settings and then on Workspaces -> General in the navigation bar. Choose Channels in the top bar and click Add channel.
When presented with the available channel types, please choose "WhatsApp":
After accepting the terms of service you will be redirected to your account in Messengerpeople's Unified Messaging API from where you can confirm the connection to Swat.io.
Your WhatsApp Business channel is now connected to Swat.io and you can answer to conversations directly from your Inbox – each conversation on WhatsApp will be shown as a seperate ticket in your Swat.io Inbox.
Important: WhatApp requires that each message can only be responded to within a 24 hour time window.
Please note that the WhatsApp Business integration is only available for Swat.io Inbox. There is no such integration for Swat.io publisher because WhatsApp prohibits all kinds of mass mailings at this point.
If you have any further questions, don't hesitate to contact our support team either via chat or via email@example.com!