View in Ticket-Inbox:
The content of the e-mail is displayed in full in the ticket view. In the ticket itself, you can directly reply to each e-mail:
Additionally in each ticket you can see the name, the email address and selected sentiments for the sender's previous comments, when hovering the mouse cursor on the username:
Tickets for e-mails are created on a subject level, which means that unlike other channels in Swat.io, a new ticket is created for each new email conversation with a particular user. If a user sends multiple e-mails with different subjects, multiple tickets will be created.
In order to identify the subject of each email request, the subject is displayed in the first line in bold:
The following functions are supported for e-mails:
In case incoming e-mails contain attachments, these are displayed in the ticket, but there are different limits for receiving and for sending attachments
Limitations for attachments when receiving e-mails:
Size: depends on the e-mail-provider
All file types the e-mail-provider supports are supported
No limit on the number of attachments. All attachments are displayed
Limitations for attachments when sending e-mails via Swat.io:
Supported file types: gif, jpeg, jpg, png, pdf, zip
Only one attachment is allowed
That information can also be found, when clicking on the attachment icon:
If you have any further questions, don’t hesitate to contact our support team either via chat or via firstname.lastname@example.org!