This feature is only available for Pro and Enterprise plans, you can find detailed information about the pricing HERE

To add an email address to, an email address with a private domain must be used. It is not possible to add email addresses with a public domain such as Gmail, Yahoo, Outlook, etc.

The procedure of adding an e-mail address is divided into the following two steps:

  • Adding an email channel

  • Setting up email forwarding

Adding an email channel

1. To add an email address, click on the User icon -> Settings and then in the navigation bar under Workspaces -> General. Select Channels in the top bar and click Add.

After that you will be offered a list of different networks, select the channel type "Email":

2. In the pop-up window that opens, you can enter your email address and agree to the terms of service, then click "Authorize".

3. After that, you will be automatically redirected to the settings of your new email channel, where you need to verify your sender signature. To do this, go to the inbox of your email account, where you should have already received an email from Postmark, in which you just need to click on the "Confirm Sender Signature" button.

Postmark is a third-party service that we rely on to handle email receipt and delivery.

4. Now switch back to your email channel and reload the page. Your sender signature should now be verified and the status should look like this.

Setting up email forwarding for the new channel

Email forwarding is necessary to receive the incoming emails as tickets in

The setup of email forwarding is slightly different depending on your email provider. Therefore, choose the instructions depending on whether you use Gmail/GSuite or Outlook 365. If you use a different provider, please contact your IT department and ask them to set up email forwarding.

If you have any further questions, don't hesitate to contact our support team either via chat or via!

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